ThikThak
In developmentA table-side feedback and service-recovery tool for restaurants — a low rating alerts a manager in real time, before a customer walks out unhappy.
What it does
A customer scans a QR code at their table and rates the experience. A low rating opens a case that alerts a manager immediately, so they can act while the customer is still in the restaurant — not find out from a review after the fact.
Why we're building it this way
Most feedback tools collect a rating and store it for a dashboard nobody checks until the week is over. ThikThak is built around the moment that still matters: while the customer is still at the table, not after they've already left unhappy.
Status
ThikThak is in development and hasn't launched with a restaurant yet.